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Customer Support Specialist

About this role

As a Customer Support Specialist at Expercast, you will join an exceptionally smart support team working with products that are designed, ultimately, to provide broad access to high-quality education across the world.

You will be responsible for interacting with users and helping them address any questions and issues they may have, aiming to ensure a pleasant experience in their interaction with Expercast and the resolution of their problems. Also, you will help us build a strong customer support function, define its processes and best practices and contribute to the growth of your team. We are very data-driven, so you will be encouraged to run experiments and use quantitative insights for coming up with recommendations. Since we are a small and growing team, you will have ample opportunity for growth beyond your initial role.

What we are looking for

Our philosophy here at Expercast is to hire for exceptional intrinsics, and trust that, thanks to our collaborative and learning-oriented culture, you will be able to quickly fill any potential gaps in your technical expertise on the job. No previous experience is needed for this position – you will learn everything on the job. 

As for language requirements, we expect upper-intermediate English skills. In fact, our assessment process will be conducted entirely in English. Don’t worry, however, if your English isn’t perfect yet: We will help you improve it on the job. 

In terms of intrinsics, we are looking, in particular, for the following three traits:

  • Stellar problem-solving skills
  • Exceptional diligence and strong drive
  • High cooperativeness and a passion for helping others solve problems